FAQ

The company adopts systematic data management and ISO quality system coverage. On the other hand, it has introduced many top - notch high - tech talents and equipped with complete and advanced experimental facilities. Through the R & D and innovation process, it cultivates first - class experts in the industry and develops first - class products. Among them, ODS has 4 invention patents and 1 utility model patent, and has passed the CSA certification at one time, with the batch production performance reaching a CO2 oxygen - deficiency point fluctuation of less than 0.3%.

Q What payment options do you accept for international transactions?

A
We accept a variety of payment methods for international customers, including Wire Transfer (T/T), Western Union, PayPal, and Credit Cards (via secure payment gateways). Please note that specific payment options may vary based on your location and order size. Our sales team will guide you through the payment process and provide detailed instructions upon request.
Q How long does it take for my order to arrive, and what are your shipping methods?

A
Shipping times vary depending on your location and the chosen shipping method. Typically,we offer Express Shipping (DHL, FedEx, UPS) for faster delivery and Sea Freight for bulk orders. Express shipping usually takes 3-7 business days, while sea freight can take 2-6 weeks. Our logistics team will provide you with a detailed shipping schedule and tracking information once your order is dispatched.
Q Are your products certified for use in international markets?

A
Absolutely. Ningbo Jiali takes product safety and compliance seriously. Our industrial-grade gas appliances and accessories are certified to meet international standards, including CE, UL, CSA, and other relevant regional certifications. These certifications ensure that our products are safe and compliant for use in various countries and regions worldwide. Upon request, we can provide copies of these certifications for your review.

Q What is your after-sales policy for international customers?

A
Ningbo Jiali offers comprehensive after-sales support to all our international clients. Our after-sales policy includes:

Warranty Service: All our products come with a standard warranty period (typically 12-24 months), covering manufacturing defects.

Technical Support: Our dedicated technical support team is available via email, phone, or online chat to assist with any technical issues or queries.

Repair & Replacement: In case of product malfunction within the warranty period, we offer repair services or, if necessary, replacement of the defective part or product.

Return & Refund Policy: For non-compliant or damaged products received, we offer a return and refund policy, subject to our terms and conditions. Please contact our customer service team for more details and to initiate a return request.

We strive to ensure that our international customers receive the highest level of service and support, from order placement to after-sales care. If you have any further questions, please do not hesitate to contact us.

FAQ

Q What payment options do you accept for international transactions?

Q How long does it take for my order to arrive, and what are your shipping methods?

Q Are your products certified for use in international markets?

Q What is your after-sales policy for international customers?

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